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Privacy Policy

Last updated: May 07, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

TowBoatUS Cape Coral place picture
4.8
Based on 100 reviews
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Ray Bole profile picture
Ray Bole
01:24 16 Apr 26
Very prompt and professional
John Witt profile picture
John Witt
21:22 04 Apr 26
Yesterday I had an engine problem on my newly purchased sailboat. I had so many problems with my 1980 Morgan 382 and nothing went as planned on moving it to where I live in Melbourne. Long story short, I ended up motoring it off shore south from St. Pete. The sail plan I had come up failed for all the anchorage locations and inlets to the ICW weren’t accessible due to channels being too shallow or low bridges. So I motored over night and concluded Fort Myers Beach was the best option. I got within about 6 nm from Moss Marina where I was heading to and had engine failure. I called BoatUS and got wonderful service. Paul the tow boat operator was awesome and so helpful. Tonya who I dealt on the phone with was equally helpful. Both went above what I expected. They both gave me a measure of comfort after so many things went wrong and got me to a marina where I could rest and feel safe.
Estero Island Parasail profile picture
Estero Island Parasail
17:45 04 Apr 26
Great team! A must have for anyone on the water. Paul is fantastic, he knows exactly what to do when you need a tow.
SEL profile picture
SEL
21:24 01 Apr 26
Within a half an hour towboat US was there to tow me back in, Paul tied up my 38 footer brought it back to my dock landed perfectly couldn’t ask for a better captain👍
Joe Banta profile picture
Joe Banta
15:15 29 Mar 26
James knows his stuff. Had engine problems James showed up quickly towed me right to the dock . Very knowledgeable
Mike Murphy profile picture
Mike Murphy
23:10 02 Mar 26
Engine would not start. Paul responded promptly and towed us all the way to our dock!
Jana Barnard profile picture
Jana Barnard
19:01 02 Mar 26
Amazing service. Got stuck on the Chahasatchpee river from my dads house. i’m on vacation to see my dad and his boats engine died😱 Guys were very good with communication, updating on time. We waited bout an hour, enjoyed the sun tbh and the tow personnel was very professional and accurate. Thus membership saved us $1000 for a tow! Highly reccommend
Jane Cooke profile picture
Jane Cooke
17:49 21 Feb 26
Paul came quickly to our aid and solved the issue we had. He was courteous and super helpful and skilled. He waited for us to get going and gave us contact info if we had any further problems.
Jack Cunningham profile picture
Jack Cunningham
18:05 10 Feb 26
Couldn’t be more pleased with the service. Very communicative, prompt and Paul was very helpful! Wouldn’t own a boat in SW Florida without this service!
Anthony Morris profile picture
Anthony Morris
17:27 21 Jul 24
Paul came out and helped us while anchored off of the Sanibel lighthouse. Our starter wasn’t turning the engine over. After a couple of taps with hammer and a jump pack it fired right back up.

Thanks for being out there willing to help us when things don’t go the way we expect them to.

If you have a boat you absolutely need to have a TowBoat US membership.

Thank you again Paul.
(239) 945-1664 Dispatch Available 24/7