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Name: Robert W M |
Comment: My hats off to a company like yours, everybody from the first person on the phone to the company that towed my boat did a great job. The tow company was there when they said they would be,way to go capf Ed. |
Name: ki-han k |
Comment: Person who assisted me for that incidence was very courteous and professional. Such a personality is very unsual to see at these days, and I was very appreciative for that service. |
Name: Harold B |
Comment: I was extremely pleased with the services rendered. They were quick to respond and when they found we good make good time on one engine, the towboat captain had us follow him to the dock which was faster and cheaper for us than if he towed us in. He had to put a line on us at that point to turn us around in a narrow area where I could not maneuver to tie up to the dock. The Towboat office located a boat yard that could make the repairs to our engine and had a Caterpiller mechanic waiting for us at the dock. |
Name: Robert W M |
Comment: My hats off to a company like yours, everybody from the first person on the phone to the company that towed my boat did a great job. The tow company was there when they said they would be,way to go capf Ed. |
Name: Daniel R |
Comment: I call for the assistance with fuel,! requested 5 gallons of fuel and oil for my outboard
engine to make to port.
He waited until every things was fine and I continue my trip back to port
. V '
Thank you for your help Capt.Daniel Daniel R |
Name: Robert M |
Comment: Captain Ed Semon was there in short time and his great sense of humor was a appreciated. He convinced me to upgrade to unlimited, which I did the next day. Thank you for your assistance. |
Name: Ken A |
Comment: Dropped mooring and discovered that when engine was put in gear it stopped instantly. Ran fine in neutral. Diagnosed prop obstruction and as I couldn't remoor because of current anchored and called TowBoatUS. Instant response received and prompt rescue, they towed me to a yard where several hundred yards of kevlar fishing line around my prop and shaft were removed. I was very happy with the swift and professional attitude of this company |
Name: Susan |
Comment: We lost our manual steering 8 hours out of Isla Mujeres Mexico on 4/10. With light wind and not enough fuel to motor to Fort Myers, we were nervous that our.autopilot would "die". We did have an emergency tiller, but my husband would have to stand on the roof of the aft cabin and hold on to the tiller with one hand and the bimini top with the other. Not~safe and definitely not something we wanted to do for 4 days. When we got to Ft. Myers Beach, we called for a tow into our slip as a cold front was approaching and the wind was picking up. Your TowBoat captain met us just off Ft. Myers Beach and brought us right up to our slip. One try and we were in - safe and sound. Just knowing that TowBoat US would be there to help was one thing less to worry about during the 3 days of travel. Thank you again and again for being there. |
Name: Wayne
Schwartz Incident Date: 7/4/2006 |
Comment: Tower was prompt,
professional, courteous. Dispatcher also followed USCG
procedure, i.e. how many people on board, personal flotation
devices, and put an anchor down. Tow was needed as eel
grass was sucked into engine cooling system and impeller
was damaged. No one was hurt. |
Name: FRED
ELLIOTT Incident Date: 4/19/2006 |
Comment: the service
provided by boat us and in particular, marine towing
and salvage co. Of SW Florida, inc. And, in particular,
the captain of tow boat # 3, are to be commended. From
our initial call on vhf channel 16, we were responded
to and, treated with the utmost courtesy, respect, promptness
and, professionalism while dealing with our situation.
The service that we received that day, would be an shining
example to any company and, it's employees. The captain
of tow boat # 3 reached our location, approx. 17 miles
of the southern end of Sanibel Island from GPS coordinates
within the estimated time, to the minute..! He then, dealt with rough seas and, safely managed to get the needed parts transferred from his craft to ours in a professional manner, never once, jeopardizing our safety or, his own. He stood by and, waited at a safe distance, as we performed the necessary repairs to our engine, all the while, maintaining contact with us and, ready to assist again, if needed. The whole operation was smooth and trouble free. I want to sincerely thank boat us and, marine towing and salvage of SW Florida, inc. And, especially, the cap'n on tow boat # 3 for the prompt, courteous and, professional service afforded us in a situation which was depreciating, in seas that were increasing in size with each passing hour. Thanks again for the fine service ..! It was and, still is, appreciated..! Fred Elliott Pirate harbor, Punta Gorda, Florida. |
Name:David Kauffman Incident Date: 3/10/2006 |
Comment: The service
Towboat US provided was superb. Dusty. the operator
went above and beyond what we expected. After towing
our vessel off the grounding, darkness was setting in.
He escorted us through unfamiliar water to a safe anchorage.
Hats off to Dusty and Towboat US. I guess you can say
Towboat US made our first grounding a pleasant one.
Forever grateful. |
Name: Richard
Pomeroy Incident Date: 6/16/2006 |
Comment: Dispatcher was
very helpful and concerned for our safety. His demeanor
was very professional and courteous. Tow Boat Operator
was prompt and extremely careful. He acted very professional
and was respectful of the boat he was towing as well
as the passengers.
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Name: CHARLES WISNIEWSKI Incident Date: 4/9/2006 |
Comment: service was
excellent and the skipper got us back in safe and sound.
I would highly recommend you to any of my friends. |
Name: Michael Kurzava Incident Date: 4/21/2006 |
Comment: I hailed the
towboat operator because I had engine trouble and had
drifted onto a soft shoal. The Operator pulled my boat
free and towed me back to my dock. The operator was
very proficient and patient. I have been a member since
1990 and this was the first time I needed this service
and I couldn't be more pleased with how the process
worked. |
Name: Dennis Carriker Incident Date: 5/4/2006 |
Comment: We called them
from our cell phone, and they had the captain of the
tow boat call us back to get our exact location. The
captain was great, they came as soon as they could get
to us, and towed us to our own dock. Even gave us the
name and number of a mechanic. Couldn't have been more
helpful. If we had to break down, we were glad we had
them to come get us! |
Name: Kole Manno Incident Date: 7/13/2006 |
Comment: Tow Boat US
Cape Coral is a quality outfit. They are professional,
reliable and the only tow company I would consider using
in this area. |
Name: Luis Vargas Incident Date: 6/7/2006 |
Comment: Very professional,good
communication, helpfull. A++++++++++++ service. Thanks |
Name: Joachim Ernst Zinke Incident Date: 5/31/2006 |
Comment: I really appreciate
the service. Not only that we got quick and professional
help from the Dispatcher, the Towing Service kept us
informed during approach and provided professional service
during hook up, towing and docking us at our home dock.
Thank you so much to all of you, truly an experience
we going to tell all of our boating friends. Joachim
and Siggi Zinke |
Name: Keith H. Upchurch Incident Date: 5/26/2006 |
Comment: The Captain
was very professional, knowledgeable, and friendly.
The entire situation from initial discussion to the
paperwork was handled extremely well. The Captain went
out of his way to be helpfull, above and beyond just
pulling us off. |
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5828 Cape Harbor Drive #207 • Cape Coral, FL 33914
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